This month's CRM focus has featured a range of advice and information available online. Now it's time to share a list of books that give you advice and information on choosing and using CRMs and on the related issues of data and supporter communications. As always with a list, we're confident that we've missed out some really useful titles. Let us know in the comments below other books that would complement this list. Fundraising CRMs 102 More In-Depth Tips on How to Buy Fundraising Software & Charity CRM Systems by Ivan Wainwright 2015 The Complete Customer Relationship Management (CRM) Handbook by Peter Flory 2013 More general CRM books CRM for Dummies by Lars Helgeson 2017 Donors How to Love Your Donors by Stephen Pidgeon 2015 Joe Saxton, Driver of Ideas, nfpSynergy says: "Stephen Pidgeon’s book is a high octane-fuelled read of the highest order. If reading this book doesn’t make you shout ‘Yes, yes, yes’ on one page and snort with outrage on the next, I will be very surprised." Philanthropy Revolution: How to Inspire Donors, Build Relationships and Make a Difference by Lisa Greer and Larissa Kostoff Digital fundraising https://twitter.com/UinvitedU/status/1350060996245803008 Fundraising data Data Protection: for voluntary organisations by Paul Ticher 2021 GDPR for Charitable Organisations by Andrew Denley and Brian Hitchens 2020 Data Feminism by Catherine Dinazio and Lauren F Klein 2020 Search for these and other books on bookshop.org:
from UK Fundraising https://ift.tt/2YAnY9W
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