» » Desperate people ask for help and all I can do is offer a food parcel

03:07
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More people are turning to Citizens Advice but there are fewer and fewer places I can refer them to and crisis grants from local authorities are disappearing

The day I met Michael* started off much like any other at Citizens Advice, where I volunteer. When we first meet a client we try to assess what the problem is before we ask. Michael wasn’t giving much away, but his expression was belligerent. That’s good, I thought. Better belligerent than cowed.

“I don’t know what I’d do without the CAB,” he blurted suddenly. I glanced at his address and noticed that he lived more than 15 miles away.

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from Voluntary Sector Network | The Guardian http://ift.tt/2omhJGF
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