Charities need to invest in leadership and training as well as recruitment to manage their volunteers more effectively
The number one reason volunteers give for leaving an organisation is poor management or leadership. This might seem surprising, given the substantial resources invested in recruiting volunteers, but charities are frequently breaching the psychological contract they have with their volunteers – and it’s costing them time and money.
The psychological contract exists between volunteers and an organisation, and among volunteers themselves. A staff member who takes someone’s food from the communal fridge has violated the psychological contract between themselves and their colleagues. It is the emotional tie binding people together that is fundamental to happy and productive working relationships. When you are not paying people to work for your organisation, it is the single most important motivational factor.
Continue reading...from Voluntary Sector Network | The Guardian http://ift.tt/2rOrD4A
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